Forum Discussion

Selma_D's avatar
Selma_D
New Contributor
5 years ago

My phone displaying "No Line" for weeks.

My phone has been displaying "No Line" for a while. Weeks. (I don't use it very often). I don't think there's an interruption in service, I think it's not connected properly. I have both green lights steady on the modem. I have an ethernet from the PC to the modem, a cable from the modem to the cable jack, and a phone jack from the phone to the modem. and all are plugged in. No issues with wi-fi, PC, TV, etc. Just no phone. No dial tone.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Did you replace the modem when Cox upgraded the telephone technology?

    • Selma_D's avatar
      Selma_D
      New Contributor
      5 years ago

      Yes. A few months ago. I just noticed my Hub (Homelife) light is red. Don't know if that has anything to do with it.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Dunno.  Could be attributed to the same problem.

        Reboot the modem?