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AZNeedsAnswers's avatar
AZNeedsAnswers
New Contributor II
4 years ago

Landline cuts in and out not solved

We have the ARRIS modem setup where your phone directly plugs into the back. The past 7 month people calling my coxline line cant hear us because the phone cut in and out.         Today we received a new ARRIS modem and it is installed correctly and the cordless phone still cut in and out.

What should be my next step to check before purchasing a brand new cordless phone system, that may not even solve the problem????

customer service
help
modem and landline
phone
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Do the callers' voices cut-in-and-out on you?

    Are all calls from the same area?

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        Bad phone, eh?  Thanks for the update.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @AZNeedsAnswers

    Have you tried another phone cord and make sure your plug into tel 1 port.

    Jonathan J
    Cox Moderator
    • AZNeedsAnswers's avatar
      AZNeedsAnswers
      New Contributor II
      4 years ago

      We tried that and we still have a the cutting in an out. I guess I will have to buy a new phone system. That better work.