Forum Discussion

AZNeedsAnswers's avatar
AZNeedsAnswers
New Contributor II

Landline cuts in and out not solved

We have the ARRIS modem setup where your phone directly plugs into the back. The past 7 month people calling my coxline line cant hear us because the phone cut in and out.         Today we received a new ARRIS modem and it is installed correctly and the cordless phone still cut in and out.

What should be my next step to check before purchasing a brand new cordless phone system, that may not even solve the problem????

5 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @AZNeedsAnswers

    Have you tried another phone cord and make sure your plug into tel 1 port.

    Jonathan J
    Cox Moderator
    • AZNeedsAnswers's avatar
      AZNeedsAnswers
      New Contributor II

      We tried that and we still have a the cutting in an out. I guess I will have to buy a new phone system. That better work.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Do the callers' voices cut-in-and-out on you?

    Are all calls from the same area?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Bad phone, eh?  Thanks for the update.