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I-am-no-expert's avatar
I-am-no-expert
New Contributor
4 years ago

If I replace DPQ3212 with Arris Surfboard 8200 without phone jack

I want to replace my existing modem DPQ3212 with a Docsis 3.1 modem, for instance an Arris Surfboard 8200. However, since the 8200 does not have any phone jacks, I do not know what to do to retain Cox's voice service. I cannot get a clear answer from Cox - it seems I must buy or rent one of the "Cox-provided" modems, e.g., Arris TM3402. Is there any feasible option where I have my own Internet modem yet retain the Cox voice service? Thanks.

modem and landline
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Is there anything wrong with your Internet and Voice service now?  If you have good service, I wouldn't change anything.  In fact, a few subscribers have posted about worst service after upgrading to a D3.1.

    If it ain't broke...

    • I-am-no-expert's avatar
      I-am-no-expert
      New Contributor
      4 years ago

      Thanks a lot for your replies. After years of generally reliable service, I experienced Internet outage every 3-4 days for the past month. I figured maybe my 9-year modem needed replacement, The service is decent when it works, which is for most of the time. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        Your outages could be anything:  Cox, modem or router.

        The next time it occurs, try connecting a device directly to the modem for any connectivity.  If no connection, you could email (recommended) to check your circuit.

    • JamesMartinez's avatar
      JamesMartinez
      New Contributor
      4 years ago

      Hi, Bruce. Which department should I talk to at Cox to get this free loaner TM3402? I called up Voice Support and she said I have to buy a cable modem with a phone jack. Thanks.

      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        4 years ago

        You can not buy a phone modem only rent from Cox