"Seems like it should be up to Cox to make it right, not the alarm company. "
This is a horrible idea IMO. Cox technicians know almost nothing about alarms. This is like saying Cox should go out to everyone's house that has a entertainment system and difficulty hooking up their VCR to mini boxes after the encryption transition. Good in principle, but unrealistic and likely to cause more problems then it fixes. Changes in technology occur, and you pay your security company to adapt.
"As many complaints as there have been on this board it would appear that Cox's installers only know how to install modems and walk away."
Yea, that's all they should have to know. Do security system installers know how to install coaxial cabling? No, then why should a Cox technician know about line seizure circuits? Did the security system people also complain when phone companies changed to tone instead of pulse? IMO most of the problems stem from security technicians not understanding the basics you put forth. Not all installers have 40 years experiance like you. I bet most don't even know what a RJ-31 jack is.
BTW, who still uses POTS for security? Isn't cellular the norm now?
