Hi Chandler Customer,
I regret to hear that you are experiencing issues beyond the migration. The transformation allowed us to replace outdated equipment and should not have changed your monthly bill. Most importantly the migration allows us to bring new features to your home in the near future.
Cox sent out various notifications to customers via letters, emails and phone calls advising of the planned migration. We want you to enjoy your services! I would like to review your account and also look into scheduling a technician to work with you in finding a solution. Please send me an email to cox.help@cox.com with your full name and service address. I look forward to hearing from you soon.
