Forum Discussion

KG69's avatar
KG69
New Contributor
3 years ago

Cox email now not working on my iphone XR!

When I turned my iphone off last night I was still receiving emails but when I turned it back on today I can send emails but cannot receive them.  I went online on my laptop and emails are being received okay.  Please help!! 

  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @KG69
    I know how frustrating it is to not be able to get your email via your iPhone. We are aware of an email issue and we are working to resolve this issue as soon as possible. Thanks.

    Ben S.
    Cox Support Forums Moderator
    • KG69's avatar
      KG69
      New Contributor
      3 years ago

      Thank you!!  thought I was going crazy!

      • BenS1's avatar
        BenS1
        Former Moderator
        3 years ago
        @KG69
        You're welcome and thanks for the opportunity for me to help by providing you with an update.

        Ben S.
        Cox Support Forums Moderator
  • KristinaK's avatar
    KristinaK
    New Contributor
    3 years ago

    I wish they’d tell us why this issue still exists. It’s been days now. 

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      Hi KristinaK,

      I am sorry to hear that you are still having trouble with your email. The email outage that we had was cleared as of Tuesday night. Since you are still having trouble, I would recommend checking your email server settings. You can refer to this link for help with that. www.cox.com/.../email-server-settings.html .

      David
      Cox Support Forum Moderator