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miss_bev's avatar
miss_bev
New Contributor II
7 years ago

Caller ID Not Showing Up on TV Screen/No Record of Calls

On 2/10/18 I returned my Cox Panoramic WiFi hardware and, after confirming it's on Cox's approved list, replaced it with my personal Nighthawk modem/router. The Nighthawk doesn't have a plug for tele...
caller ID
DustinP's avatar
DustinP
Moderator
7 years ago
miss.bev,

Our records show there are two open tickets in place for your Call History feature not showing on cox.com and the Banner on the TV. Our back office team is looking into this to determine the cause of the issue and fix it. The tickets were created on 2/17, and an update can take up to 72 business hours, but doesn't always take that long. In case you don't have the ticket numbers- here they are: CUI000006157687 and CUI000006122732.