Rosebud84, Hi! I see we worked with you via Facebook to address this and it was explained that a subscription to caller-ID is required for call history to log. -ColleenD - Cox Support Forums Moderator.
Sorry, but I’m still not clear as to why I had access to the phone tools call history before I got my modem switched out. To be clear, we are talking about the phone tools feature on the website, right? I thought that was a free feature included with my phone service.
Hi Rosebud84, the equipment change may have triggered a reset of the active phone features on the account. It's also possible that you had access to Phone Tools features to which you weren't actually subscribed. The equipment change would have corrected this. -Becky, Cox Support Forums Moderator