Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III
7 years ago

call history in phone tools not working

I had an old modem switched out for a new one today on my landline and now my call history does not update anymore.

How can I fix this?  Thank you.

3 Replies

  • Rosebud84, Hi! I see we worked with you via Facebook to address this and it was explained that a subscription to caller-ID is required for call history to log. -ColleenD - Cox Support Forums Moderator.
    • Rosebud84's avatar
      Rosebud84
      New Contributor III

      Sorry, but I’m still not clear as to why I had access to the phone tools call history before I got my modem switched out.  To be clear, we are talking about the phone tools feature on the website, right?  I thought that was a free feature included with my phone service.

      • Becky's avatar
        Becky
        Moderator
        Hi Rosebud84, the equipment change may have triggered a reset of the active phone features on the account. It's also possible that you had access to Phone Tools features to which you weren't actually subscribed. The equipment change would have corrected this. -Becky, Cox Support Forums Moderator