Forum Discussion
Rosebud84
New Contributor III
Sorry, but I’m still not clear as to why I had access to the phone tools call history before I got my modem switched out. To be clear, we are talking about the phone tools feature on the website, right? I thought that was a free feature included with my phone service.
Becky
7 years agoModerator
Hi Rosebud84, the equipment change may have triggered a reset of the active phone features on the account. It's also possible that you had access to Phone Tools features to which you weren't actually subscribed. The equipment change would have corrected this. -Becky, Cox Support Forums Moderator
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