Your account is locked for safety-- and again and again...
This is really getting irritating. Over the last 9 or so months, I've occasionally gotten an e-mail from Cox with the subject "Your account is locked for safety", and the text states it's because "security flagged some odd behavior".
I know these are valid e-mails from Cox since when I attempt to log into my Cox account, it fails, and I have to reset my password. Most of the time, I do not see the e-mail until my e-mail client fails to authenticate before attempting to download mail. Cox support tells me it is because repeated login attempts with an incorrect password were observed. I know these attempts are not coming from me because the account lock out happens in the middle of the night when my computer is shut down.
I got one again yesterday, and then again today. I'm ticked. I understand, and even appreciate, that Cox is trying to protect my account. But, really, I never see this on my financial accounts, and I'm sure bad actors are attempting to hack into them as much as my Cox account. Is it not possible for Cox to protect my account without the inconvenience of me having to change my password every time they detect multiple failed attempts to hack in?