Forum Discussion

tajkkj's avatar
tajkkj
New Contributor III
3 years ago

Your account is locked for safety-- and again and again...

This is really getting irritating. Over the last 9 or so months, I've occasionally gotten an e-mail from Cox with the subject "Your account is locked for safety", and the text states it's because "se...
tajkkj's avatar
tajkkj
New Contributor III
3 years ago
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This just happened again today! Totally ridiculous. Cox is so lame not to be able to solve this. Every other company I deal with does not have this issue.

  • tajkkj's avatar
    tajkkj
    New Contributor III
    3 years ago
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    Now this is really weird. I got one of these notes at 1:17PM MST today. So far however, the account doesn't seem to be locked. I can use my e-mail client to retrieve and send messages. I'm looking up to see if the sword of Damocles is waiting to drop. Sigh.

    • TiffanyR's avatar
      TiffanyR
      Former Moderator
      3 years ago
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      Hello Tajkkj,

      I am sorry that you continue to have this issue and that your email keeps being locked. I can imagine how frustrating this would be, especially since it has happened multiple times. I recommend changing your password to one that has never been used, setting up 2-factor authentication, and running checks for viruses/malware on all devices that you use to check your email or log into the Cox website. If you continue having trouble, can you email us at cox.help@cox.com with your name, address, and a link to this thread?

      Tiffany R.
      Cox Support Forum Moderator
      • Glenee's avatar
        Glenee
        Contributor II
        3 years ago
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        Hey Tiffany,

        I am just running the McAfee version that I get to use from being a Cox Customer. Is that enough or do we need more ?