"Your account is locked for safety" – AGAIN
This morning started with wife complaining that she could not send email. I discovered that my system was similarly bonked.
Then I realized that last night about 1 AM, Cox emailed us that "Your acc...
Forum Discussion
Hello Crownview,
I am not familiar with this email that you received. Normally if there is a security issue like your account is compromised, we may lock the account and a password change may be required to access it again. Other than that, there have been some accounts that have been identified as needing to set up two-step verification for security reasons. This is normally explained in the email. Can you email my team at cox.help@cox.com with your name, address, and the username(s) impacted to allow us to investigate?
Tiffany R.
Cox Support Forum Moderator
I am not familiar with this email that you received. Normally if there is a security issue like your account is compromised, we may lock the account and a password change may be required to access it again. Other than that, there have been some accounts that have been identified as needing to set up two-step verification for security reasons. This is normally explained in the email. Can you email my team at cox.help@cox.com with your name, address, and the username(s) impacted to allow us to investigate?
Tiffany R.
Cox Support Forum Moderator
