I contacted cox.help@cox.com per the suggestion of the forum moderators. The initial reply from Cox made no sense since it described equipment and a configuration that didn’t match our setup. I replied with more questions since I didn’t understand most of the email. The 2nd reply from cox.help was an apology from another person for the first email I received. She told me the person must have referred to the wrong account. She referred me to Cox sales to get my answers. I spoke with someone in the sales department that was very helpful and seemed knowledgeable on my setup. The bottom line for me is that unless I go to fiber I am stuck at a maximum of 10Mbps upload speed on coax. He told me the 300/30 plan will be retired relatively soon. My 2-year agreement is coming up in a couple of months and he also mentioned that it’s possible that my current coax configuration may go up in price quite a bit (assuming it’s still available to me since I’m in a “fiber neighborhood”). Ultimately Cox holds most of the cards here so for either technical or economic reasons, I may be forced to migrate to fiber. While most people would love that, my preference would be to stay hard wired to the router (i.e. – coax). So I think my best route is plan for that change – whether that be an expensive WiFi 6 mesh system, MoCA, or something else. If I’m able to keep my coax 500/10 plan at reasonable price, then that is still my preferred option unless someone can convince me otherwise.
