Forum Discussion

Jim85260's avatar
Jim85260
New Contributor
4 years ago

Will we get a discount for lack of service?

Internet has been out for 3 hours. Your website says the scheduled network outage fix won't be for another 13 hours. Will I and all the people in this area be reimbursed for the lack of service?

4 Replies

  • ginhi78's avatar
    ginhi78
    New Contributor

    Total blackout on all services here. Taking over 8 hours and they keep pushing a later repair time.  Everyone needs to call in to get service credit for what we are charged. 

  • trunks011's avatar
    trunks011
    New Contributor

    Yup been down since 4/28 2:20pm (mountain time)West Phoenix, just tried to reboot my router again 4/29 6:26am and still down, me and my wife have to work soon from home and no internet. Can’t even call Customer Support because they willl not open until 8am...

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      @trunks011


      Many customers are experiencing an interruption in services at this time. Please know that we're aware of the outage, and our engineers and field service representatives are working diligently to correct the issue. Thank you for your patience!


      Jonathan J
      Cox Moderator