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Tmeric's avatar
Tmeric
New Contributor
11 months ago

Wi-Fi/modem stopped working after moving to new shelf

I moved my modem from one shelf to another last night and can’t get the WiFi to work anymore. I had to disconnect the coax and power cables to move the modem. I have checked the connections of the co...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
11 months ago

Did you have to add any splitters, couplers or extra coaxial length? What is it plugged into for power? Also, do wired/ethernet connections work? If not, try a factory reset. Blinking white usually means the modem isn't provisioned but I don't see how that is possible if you just moved it.

  • Tmeric's avatar
    Tmeric
    New Contributor
    11 months ago

    Using the same exact same coax and power cables. I didn’t add remove or change anything. I did initially plug it into an extension cord at first but then plugged it back into the wall. Neither works

    • Tmeric's avatar
      Tmeric
      New Contributor
      11 months ago

      How do I do factory reset? My unplugging?