Forum Discussion

animalhouse100's avatar
animalhouse100
New Contributor
27 days ago

Why so many outages?

Why so many outages? I've had at least 2 sizable outages per month for the last 3 months along with lots of little one.  Cox internet is starting to suck.  What is causing so many outages? 

3 Replies

  • Hi animalhouse100. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally to see what is happening with the outages. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

    • animalhouse100's avatar
      animalhouse100
      New Contributor

      I do not need someone to look into my account personally. This is not about my acct. Any outage I experience always is accompanied with an email from Cox acknowledging there is an outage in the area.  Why is Cox having so many outages?

      • LatitiaS's avatar
        LatitiaS
        Moderator

        Hi animalhouse100,

         

        Please reach out to us at one of the before mentioned channels with your full service address.  We can review the outage reports to see if there are specific details regarding the troubles.  

         

        Thanks!

         

        Cox Support Forums Moderator