Forum Discussion
Downgrade your plan to its consistent measurement hardwired to the modem: 500 Mbps.
Your wireless measurements is a different story. Routers are equal-opportunity bandwidth-sharers so the more devices connected during a measurement, the less the measurement.
- wiilie_harris_23 years agoNew Contributor II
If i downgrade i have to pay more which is stupid plus moreso the issue is inconsistent upload speeds...downloads are an issue but I'm a streamer and need the consistent upload
- Allan3 years agoModerator@Willie Harris 2.0, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
- Bruce3 years agoHonored Contributor III
How does a lower-bandwidth plan cost more? Did you sign to a promotional deal? If so, the deal may be invalid because Cox isn't fulfilling their obligation.
There is a 300/30 Mbps (Ultimate Classic) for a similar upload.
- wiilie_harris_23 years agoNew Contributor II
i have a promotion for the gigablast and since the day I got it ..was at most 600 wired and 250 at most(my laptop handles 433mbs)mbs and that **....2 agents and 2 techs told me I should be getting at least 980 wired and 6-700mbps wifi...with my upload at 30-35 but I get those low speeds for over 15 months now my upload always fluctuate but its always low like 2-13 wireless and unfortunately its 2-18 wired smh...and they keep saying "its all clear and good on our end" :( but obviously its not and a lot of us cox customers are being forced to pay for services we don't get I've been fighting since septmenber and they don't want to do right....@bruce the tech told me that maybe gigablast isn't in my area and I'm like well cox told me it was...he told me downgrade to 500 package but I told him if I do what about the upload issues?? he said yea that's a problem as well so he had no other thing to help so..said they would send out a truck never did since smh.....but its a scam :( all of it...smh to also answer they told me it would be more if I switched what the agent online told me i have all my transcripts make sure everyone get a copy of their transcript
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