Forum Discussion

peacock32123's avatar
peacock32123
New Contributor
7 months ago

Why is my CoxWiFi hotspot broadcasted by my panoramic gateway locked?

The CoxWiFi hotspot that is broadcasted by my gateway requires WPA2 password to it. Has anyone had the same issue and how did you resolve it?

33 Replies

    • peacock32123's avatar
      peacock32123
      New Contributor

      yes I tried multiple times factory rest the CoxWiFi hotspot broadcasted by my gateway is still a locked SSID. Model is CGM4331COX

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Cox WiFi hoitspot broadcast by pano is locked by Cox ID and Password. you have to select it, and then you should get a login page, asking for username and password. the username is your Cox Login ID for Cox webmail, or Cox Web Site, and the associated password. 

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      I have a pano and it's not locked here I just tried it.  Are you able to login to your router okay?  I think you might have to login to your router to access the hotspot.

      • peacock32123's avatar
        peacock32123
        New Contributor

        I can login to my router and I tried to turn the privacy setting in my profile off and on but the issue still persists

    • peacock32123's avatar
      peacock32123
      New Contributor

      No mine is protected by a WPA2 password . I cannot even get connected to it and there is no captive login (because it is protected by a regular Wi-Fi password like the home Wi-Fi )

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        If a factory reset isn't fixing it, I suggest swapping it out at a Cox store. Also, just to confirm, does this network disappear when you power down your gateway?

  • Stage's avatar
    Stage
    New Contributor II

    I also have this issue but the gateway doesn't belong to me so guess I'm screwed. And yes, this was a legitimate coxWIFI gateway, the password was just recently added it seems as I have connected to this location multiple times in the past.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    You have to enter your password from your primary user account to be able to connect to it.

      • ExtraChrispy's avatar
        ExtraChrispy
        Contributor III

        Silly question, but is it possible somebody simply named their network CoxWifi and put WPA encryption on it?