Forum Discussion

DLR's avatar
DLR
New Contributor II
4 years ago

Why is my Cox panoramic wifi modem/router so noisy?

I just switched to the Cox panoramic Wifi gigablast modem/router and it works great but it makes a loud humming noise.  It's in a bedroom so this is a big problem.  I already exchanged it once and th...
  • BenS1's avatar
    BenS1
    4 years ago
    Hi@DLRpuppy,

    I can understand how annoying that a humming noise can be especially when you are trying to sleep. There is a fan that pulls air in underneath the gateway; can elevate the modem to improve airflow. If the humming is unbearable I recommend that you swap it out again.


    Ben S.
    Cox Support Forums Moderator
BenS1's avatar
BenS1
Former Moderator
Hi@DLRpuppy,

I can understand how annoying that a humming noise can be especially when you are trying to sleep. There is a fan that pulls air in underneath the gateway; can elevate the modem to improve airflow. If the humming is unbearable I recommend that you swap it out again.


Ben S.
Cox Support Forums Moderator
donsims's avatar
donsims
New Contributor
4 years ago

Same here. Located in living room and it’s an average 46db at 401hz. I can hear it over my refrigerator running in the kitchen! 
I call it our Panoramic Noise Generator. 

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Donsims

    I can relate to your situation. You may need to get the modem swapped out. You can take it to your local Cox Solutions Store or you can email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator