Forum Discussion

Matt_P's avatar
New Contributor
4 years ago

Why is it so hard to view my Monthly Statement for Internet Service?

Why is it so hard to view my Monthly Statement for Internet Service?

There is no "billing" section with PDFs of my monthly statement like the stupid Cox Support pages describe.

Seems like the FAQs are 5 iterations behind the website or something!!!  :o(

2 Replies

  • JonathanJ's avatar
    Former Moderator
    @ Matt P

    Are you having this issue on all browsers or the cox app?

    Jonathan J
    Cox Moderator
  • CurtB's avatar
    Valued Contributor III

    The Billing section reference on the Accessing Your Bill Online webpage is no longer accurate.

    To find billing statements on Cox's website:

    Go to > My Account > My Bill


    go directly to Payment & billing options

    Near the bottom of the screen in the Bill summary section is a View bill (PDF) link that displays a PDF copy of your current statement.  If you want to view a previous month's PDF statement, click the View statements link at the top of the page.  Then select the desired billing cycle from the Billing Period menu.  You'll see a View Bill Details (PDF) link that will display a PDF of the selected billing statement.

    If you haven't already signed in to your Cox account, you'll be prompted to enter your Cox User ID and Password when clicking any of the the above links that reference your personal data.  You must already be signed in to view a PDF statement using the View Bill Details (PDF) link.  You won't be able to create a one click shortcut to a previous month's statement, but you can access PDF statements for any of the last 18 billing periods through the View statements webpage.