LisaHHow is this even a Cox issue, nevermind something to do with OP's account? Are you just trying to sell them Cox Complete Care? Do you get a commision?
I can answer some of this. It doesn't sound like LisaH is trying to sell CCC, nor would she get a commission on it even if she did. She is offering to take a look and ensure it's not a cox issue, which in all honesty, you and I both know isn't. If it was, the customer would have a problem from the start, not the second round. This definitely sounds like a game issue and they need to contact that game itself for direct support.
