Forum Discussion

Bamse's avatar
Bamse
New Contributor
10 months ago

Why does it take 10 minutes to reboot the modem?

Nothing else I own takes that long.....

16 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Some modems take longer than others. Some of the arris modems take exceptionally long, as instead of locking in channels by groups of 8 like some, they do so, a single channel at a time, to ensure the fastest possible connection. That's a hold over from the old Motorola Surfboard line. Slower boot, faster throughput. I have an old DG2460, takes 6-8 minutes to boot, but I can tell you, it's extremely fast, even if it is over 7 years old. 

  • Bruce's avatar
    Bruce
    Honored Contributor III

    You could try logging into your Cox account to Reset your modem as opposed to a reboot.  Reboot will reboot the device as is...but a Reset could correct any errors in your firmware.

    • Lovemylab's avatar
      Lovemylab
      Contributor III

      I had no idea. I thought that was just a remote restart.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        A reboot or restart just turns off and on equipment.  A network reset should wipe the current network config and reload it, such as a factory reset would do for hardware.  Cox could push an update to your modem so all you'd have to do is reboot.

        However, there may be nothing wrong with its config because as others have noted, some modems take a long time to reboot.  Is 10 minutes unusual for the OP?  I don't know, but it was worth a post.

  • It's possible that the modem is taking so long to reboot for the same reason you're rebooting it in the first place.  If you're rebooting to troubleshoot a connection problem you have poor signal or a modem issue.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor

    Try unplugging it from the ac for about 10 minutes and try to reboot again.

  • Lovemylab's avatar
    Lovemylab
    Contributor III

    Just for a point of reference, my MB8600 takes less than 2 minutes. I do have an excellent signal. I realized a couple of days ago that there wasn't a Cox lock tag on the box, so went out this morning and cleaned out the bugs, snugged up the loose ground wire, and snugged up one of the other fittings. Afterwards, I rebooted and made a point of checking the timing. 

    • Bruce's avatar
      Bruce
      Honored Contributor III

      Ten minutes is a long time.  I'd understand the bloated software of a cable-box taking 10+ minutes...but a modem?  I'm not disputing the 10-minutes for other users...but it is a noticeably long time.

      There was a recent post about the StraightUp Internet plan and the Add/Change Device link in the Equipment section of our accounts page.  I was curious about the Add/Change link and the Reset Device is beneath it.  [Yeah, why not] and the reset took only 3-4 minutes.  I didn't time it but it was a lot quicker than the song "Coma" by Guns N' Roses (10:14).

      Chrispy is correct:  OP is rebooting for a reason.

      Ha-ha..."bugs."  Cox issued my first HD receiver and when I got it home, there was something rattling inside.  Further inspection revealed the dried corpses of 2 stinkbugs.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        You could stuff a stress ball (foam) into the access holes to keep out bugs.

        When I rented a house in NM, roaches were entering with the water pipe for the kitchen sink.  A big, squishy ball nicely sealed it.