Why are my upload speeds being throttled?
Lately, my upload speeds have randomly plummeted to below 1mb per second. This has made it impossible to do any kind of live streaming. Can someone from Cox please explain to me why this is happening...
Forum Discussion
Hello Hoytster88,
We never throttle any of our customer's internet speeds. We have seen an increase in internet traffic due to the coronavirus crisis. The issues you're experiencing may be related to higher traffic in your neighborhood. However, we cannot know for sure until we investigate your account. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
We never throttle any of our customer's internet speeds. We have seen an increase in internet traffic due to the coronavirus crisis. The issues you're experiencing may be related to higher traffic in your neighborhood. However, we cannot know for sure until we investigate your account. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
