Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago
Solved

Why are moderators locking more posts?

RaquelDand other moderators.

I have noticed moderators are locking posts that shouldn't be locked according to Cox policy. Take for example this one, which is a obviously technical question. Do moderators not want us users helping? If policy has changed, please state the new policy. It is frustrating to write a post trying to help only to find out the post is locked before I click on the post button.

  • ColleenD's avatar
    ColleenD
    2 months ago

    WiderMouthOpen, Our moderation policy hasn't changed so I'm not sure what happened there, but I have unlocked the mentioned thread.  Have a great day. 

  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    WiderMouthOpen, Our moderation policy hasn't changed so I'm not sure what happened there, but I have unlocked the mentioned thread.  Have a great day. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 months ago

      Do you have some kind of system or a person that monitors what moderators post? I know CSR get dinged on call metrics. What about forum metrics? I don't want to get anyone in trouble, I have just been seeing a downfall of incorrect answers, typos that appear to be made by a translation program. and moderators locking threads for either no reason or for the reason they didn't want the topic discussed, even though it is within forum guide lines. Thanks for your help. 😀

      • ColleenD's avatar
        ColleenD
        Moderator
        2 months ago

        WiderMouthOpen Thank you for your interest in our metrics. This is not an appropriate discussion for our forums and honestly isn't something you would get an answer to even if you emailed us. I do appreciate you bringing your concerns to our attention and I will share them with appropriate leadership. With that being said, I am going to be locking this thread. I'm sure you understand why. Have a great rest of your day.