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lektrikwiz's avatar
lektrikwiz
New Contributor
2 years ago

Why am I not getting my Cox emails with windows live mail?

Why am I not getting my Cox emails with windows live mail?

7 Replies

  • Hi Lektrikwiz, you may not be getting your Cox Email through Windows Live Mail as a result of the changes to Cox Email security protocol. I just posted regarding this change on the Forums thread found at forums.cox.com/.../129961. Cox no longer supports the outdated version of the online security protocols Transport Layer Security (TLS) 1.0 and 1.1. We notified customers in February and March in anticipation of the change scheduled for April 11, 2023. You will need to update to an email client that supports the newer TLS 1.2 version in order to continue sending and receiving email. You can also continue to access your email account via Cox Webmail: myemail.cox.net. -Becky, Cox Support Forums Moderator
    • Emailwoes's avatar
      Emailwoes
      New Contributor

      Becky, thank you for addressing this frustrating question with real facts. Several instances at COX phone support have been absolutely useless, maybe sometimes at best completely uninformed. After almost two weeks of fruitless research and time-wasting experiments at least now I can understand what is behind my persistent COX email troubles. I wish we the COX customers could have been given a better headsup ahead of time, rather than being blindsided by the sudden failure to connect with the email server.

      Again, I do appreciate your posting here and giving some helpful explanations!

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Doesn't TLS only have to do with sending mail, not receiving it? How does this relate to OP's problem?

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      Did you see my post above? Windows Live Mail works perfectly!

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Working just fine, just sent and received mail, again. Windows LIVE mail, settings below.