Forum Discussion

New_Appsuite_fo's avatar
New_Appsuite_fo
New Contributor
3 years ago

Why Am I Getting Undelivered Mail Returned to Sender Emails?

I am getting numerous Undelivered Mail Returned to Sender emails from mailer-daemon@mx-out.cox.rs.oxcs.net.  Here is an example and I followed the link to error code meanings for CXSNDR and found tha...
MichaelJ's avatar
MichaelJ
Moderator
3 years ago
Hi New Appsuite For EMail,

Please reach out to us through our Social Media accounts: Facebook (through private message) or Twitter ( DM ). Please include a link to this message. We will;l need to take a look at your email setup and we don't want you to post your personal information on this public forum.

Thank you,

Mike J.
Cox Support Forums Moderator
  • socal_transplan's avatar
    socal_transplan
    Contributor III
    3 years ago

    i don't have a social media presence, but i did as tiffany suggested (after wider got me the correct address} and sent info to help.cox@cox.com. last time i tried that they said "sorry."

    • MichaelJ's avatar
      MichaelJ
      Moderator
      3 years ago
      Socal Transplant,

      Our email address is cox.help@cox.com

      Mike J.
      Cox Support Forums Moderator
      • socal_transplan's avatar
        socal_transplan
        Contributor III
        3 years ago

        you're right.  i put the help before the cox.  wider mouth open suggested i use the cox.com.  tiffany had used cox.net and that did not work. the response i got was not helpful  no WHY its happening, no why NOW no how to stop it.  why have a spamreport@cox.net if it rejects the spam you send them? and why are the bounce backs coming after i've looked in my spam and returned to inbox? and i haven't forwarded anything to cox in the last 3 weeks.