Hi AAstevens, I understand the impact internet connection issues have on everyone in your household, and I'm sorry you've been dealing with these issues. As Unhappy mentioned, the main purpose of the Forums is for Cox customers to help other customers. It sounds like you've been through a great deal trying to resolve what's happening, and I'm sorry for the roadblocks you've encountered. I'd like to guide you through a shortcut to bypass our other support contact methods by emailing my team at cox.help@cox.com. We ask that you email because we don't want you to post personal information on our public Forums page. We'll do everything we can to get your issue resolved! -Becky, Cox Support Forums Moderator
