Newtingilbert
3 years agoNew Contributor
What is the best way to get an intermittent Internet issues fixed?
I moved into this house last September and have had intermittent issues since moving in. Speaking with my neighbor, this is apparently normal for this neighborhood. When I contact COX support via chat or phone, the usual process is to reset my router and modem which does nothing. Then at a later point in the day everything clears up. When the agent can't fix the issue they schedule a technician but by the time the technician comes out everything is working. Is there a way to have something set up so that when we get the dropped internet we can inform them or have a monitor placed on the line to see the drops in signal to alert the technician?