What a joke
I have had your internet service for two years now. It is ALWAYS going in and out. Everyone I’ve seen on social media in my area complains about the same thing. Your service is awful. I work from h...
Forum Discussion
Hi Crodgers419, I think I'd feel the same way after two years of issues, and I'm sorry to hear that this experience has you thinking about switching providers. The last thing we want is to lose you to a competitor. I value your loyalty to Cox and I want to resolve the connectivity issues you're experiencing. It sounds like we need to schedule a service call so an on-site tech can further investigate what's happening. There is no service call fee if the issue relates to Cox equipment or Cox signal delivery. Would you allow us to complete a service call before you decide about switching providers? Please email my team at Cox.Help@cox.com so we can troubleshoot remotely and schedule a service call as needed.
