Forum Discussion

willgetin's avatar
willgetin
New Contributor
5 years ago

"We've noticed a temporary outage related to your Internet, TV and Phone service in your area and we're working to fix the problem."

I start getting stutters in Netflix, lag in games, so I go to check speed with Cox's speed test...  End up seeing less than 10Mb when it should be 30.  I go to Cox' website and they show temporary outages in my area.  This has been happening multiple times a day for weeks.  

What is happening to cause all of these outages in the Ocala area?  After weeks they should be cleared up...

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Willgetin

    We like to take a closer look please, email the full-service address and name on the account to cox.help@cox.com.

    Jonathan J
    Cox Moderator
  • seen1986's avatar
    seen1986
    New Contributor
    5 years ago

    Yep. I’ve been having big issues with streaming lately and now the service has been down for 3 hours. 

    Cox: We are working to resolve your service interruption. We will send an update on your resolution at 7:30 am.