Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Welcome thread gone?

I have noticed the welcome threads with methods of contacting the moderators here (including the email cox.help@cox.com) are gone. Is this a mistake/glitch or done on purpose?

  • Hello WiderMouthOpen and DRVEGAS, 

    Thank you for bringing this to our attention. The Welcome pages have been returned to the top of the Forums. 

    Tiffany R. 

    Cox Support Forum Moderator

  • TiffanyR's avatar
    TiffanyR
    Former Moderator

    Hello WiderMouthOpen and DRVEGAS, 

    Thank you for bringing this to our attention. The Welcome pages have been returned to the top of the Forums. 

    Tiffany R. 

    Cox Support Forum Moderator

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      You are great! Thank you for such a quick response. 

      Just curious about the way Heather worded something though. She made it seem like some other group besides the Social Media Team had to be escalated to for moderators. Is this true or just a mistake in wording? Just want to know where to go when looking for a mod. Thanks.

      • Becky's avatar
        Becky
        Moderator
        Hi WMO, yes, this was a wording mistake. My team moderates these Forums. Heather was referring to the platform hosts, I believe. I'm glad we were able to get this resolved quickly! -Becky, Cox Support Forums Moderator
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Why can't I see it? I have tried deleting temp files and cookies and tried a different browser too. Could you include a screenshot?

      • DRVEGAS's avatar
        DRVEGAS
        Valued Contributor

        Do a search for (Welcome).  That's how I found it.