Forum Discussion
Darkatt
2 years agoHonored Contributor
This is a forum for users to assist other users with technical issues. Your issue needs to be addressed with Cox. You can call retention, and ask for a supervisor, who will be able to pull and listen to the call that you had with a previous agent and see what's going on. They won't be able to do that WHILE you are on the phone with them, so they will probably ask to call you back either later, or in a day or two, but that's going to be the way to go!
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