Waiting...and waiting...for Gigablast
Wondering if anyone else is having this problem. I called about 6-7 weeks ago when my contract was up and we all started working from home and our internet kept dropping and kicking us out. I was t...
Forum Discussion
It's actually not an upcharge. In fact, when I drop the Homelife, which I never used, my bill will be lower. I'm just tired of waiting for them to fix it.
Cheaper is good. But you get my point of having a faulty connection. Changing your data plan on the same faulty connection won't help.
New to Cox but have had gigabit service elsewhere so this is in part based on that experience - I believe going from any other plan to Cox Gigablast requires a change to the infrastructure between the poll and your house and/or your Cox equipment by a technician. This 'upgrade' in and of itself may remedy wendy's issue. In fact, I'm considering the same approach to clear up my slow connection issues on my 500 Mbps plan.
- @TucsonSam, What speeds are you currently getting? -Allan, Cox Support Forums Moderator
Just checked at and got 90.8 Mbps down and 10.3 Mbps up. This is using a wired connection to the modem.
Gigabit is available via coaxial (DOCSIS) and fiber (ONT) so if you upgrade, it may not always require changing the infrastructure. A gigabit-DOCSIS would only require a software change.
If gigabit-ONT is an option...great!...but social-distancing is preventing it. In the meantime, why can't Cox troubleshoot the coax connection?
Do my neighbors have GigaBlast-ONT? Before social-distancing, has the OP noticed technicians laying fiber in the area? What is the specific problem on coax for the dropping and kicking?
