Forum Discussion

decipher's avatar
decipher
Contributor
3 years ago

very slow upload, download slower than usual, connection drops

Is anyone else experiencing very slow upload speeds in Phoenix AZ?  It started yesterday.  The problem is intermittent. Yesterday, we had a Cox tech inspect the lines on the pole in our alley.  The...
decipher's avatar
decipher
Contributor

Today, a tech found an attenuator on the box attached to my house.  Yesterday, a tech working in our alley removed an old part used by Cox to prevent access to premium channel content.  Both parts were supposedly creating this problem.  Hope it is resolved.  Why would these two parts create a major issue now, while installed causing no problems for over a decade?  I've missed over 7 hours of work during the past 2 days due to this problem.

decipher's avatar
decipher
Contributor
3 years ago

My connection worked for a few hours then we had more connection drops.  Level 2 tech support no direct solution.  Advised to have a senior tech come out to my house.   Scheduled as standby for today and tomorrow and an appt for tomorrow afternoon.

  • EricaW's avatar
    EricaW
    Former Moderator
    3 years ago
    Hi Decipher,

    I'm sorry to hear of such a series of events. I realize intermittent issues can take multiple attempts to resolve. The now obsolete parts may have caused interference with the signal. It sounds like there has been more than one contributing factor. If you care to have us review matters, please email us with your full name, home address, and link to this thread. We'd be glad to check on a sooner visit and/or confirm all the necessary history is linked to your new appointment. We want to help in any way we can to best set you up for success with the next part of the process.

    -Erica
    Cox Forum Moderator