Forum Discussion

Twiggy26's avatar
Twiggy26
New Contributor
5 years ago

Very slow Gigablast Speeds

Everything was working well for the past several weeks after signing on with Cox Gigablast. However, my speed is extremely slow at 0.35 mbps download and non-existent upload. We've called Cox a few times, and was walked through all of the steps. Nothing has worked. They are now telling us that the modem is bad. We just got this modem three weeks ago from Cox! According to the outage locators on the internet, there is an outage across my area, but Cox says that there is no outage. I really dont think we need another modem. Is there an update or something that needs to be pushed through?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Twiggy26


    Down Detector is not a Cox-owned site. We have no control over the accuracy of the information. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.


    Jonathan J
    Cox Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    everything you see on the internet is true!!! ha ha ha.

    they probably checked signal to/from modem & say it's bad....swap it out.