Very Frustrated - Please help Cox!!!
Hello!!
For the past year and a half ever since Cox did "maintenance in my area" I have had persistent but intermittent issues with my connection. I have seen randomly increasing packet loss on my ...
Forum Discussion
Hi @Rlincoln24
I completely understand the frustration of having an inconsistent internet signal. All of your signals look good as well. I have checked your network and there are no node issues in your area. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem?
Ben S.
Cox Support Forums Moderator
I completely understand the frustration of having an inconsistent internet signal. All of your signals look good as well. I have checked your network and there are no node issues in your area. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem?
Ben S.
Cox Support Forums Moderator
No splitters or amplifiers from the entrance point to the modem. The last Cox tech that came out put a 6db Attenuator on the back of my modem but that's all I am aware of.
I am not surprised you aren't seeing anything it will be fine for hours/days at a time but then suddenly I am dropping 40-50% of my packets for off and on for several hours and days. Last night in fact it was doing this from about 7pm -11 pm PST but had been fine the rest of the day and has been fine so far today.
- @Rlincoln24
Thanks for letting me know. I would recommend setting about another technician visit. You can always email us at cox.help@cox.com with your full name/fulladdress and we can set one up for you.
Ben S.
Cox Support Forums Moderator
