Forum Discussion

wiesen21's avatar
wiesen21
New Contributor
25 days ago

Useless outage updates

If you've ever had an outage through Cox and inquired about when service will be restored, you've probably received an ODDLY SPECIFIC estimated time. This is because for any issue, all they do is take the current time and add 4 hours. This has been going on for years and is incredubly frustrating and completely useless. For the $ we pay, we deserve better. 

3 Replies

    • ChrisJ2's avatar
      ChrisJ2
      Moderator

      Hi, there. I'm so sorry for the issues with your service. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm glad to look into it for you and help out in any way I can. 

  • Tegli_1's avatar
    Tegli_1
    New Contributor

    I get interment outages almost everyday. It can really be frustrating when I’m in the middle of important internet activities.