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Michael576's avatar
Michael576
New Contributor
7 years ago

Upstream issues/intermittent connection problem

Greetings, I seem to be having connection issues whenever the upstream light on my modem starts blinking rather than remaining solid. The short of it: Modem: Netgear CM700 Upstream light on m...
connection issues T3 errors Timeout
Michael576's avatar
Michael576
New Contributor
7 years ago

Just an update on this. After having a MoCA filter installed I went a few days (maybe 4) without any noticeable service interrupt but I'm still having intermittent issues on my end. I'm starting to think this is just an issue I'm going to have to live with for the next half year until I can move out of this location. In all my years in Arizona I have never had such a long lasting problem with internet service.

I have unplugged and moved the power strip the router was plugged into, I have bypassed all possible splitters, I have taken the modem off my power strip and plugged directly into multiple different outlets. I have tried time and again to explain that I see more intermittent issues in the evening sometimes early morning than anything else. The last tech out was going to put in a new drop for me but due to the way things are wired here that was not  possible. He took the plate off and took a look at the wiring and confirmed it's relatively new. I don't know what else they can even look at from my apartment to the 'monster box' attached to the side of my building feeding all the connections to the individual units here.

I'm at a complete loss, I don't know that another tech is going to see anything different than the previous 3 have and my limited knowledge on this subject is already at its limit. I wish I could better describe the issue but I cannot!

Event log from today:

Time Priority Description
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:10:56 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:11:56 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:11:56 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:12:16 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:12:16 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:13:16 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:13:16 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:13:36 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:13:36 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:14:36 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:14:36 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:14:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:14:56 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:15:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:15:56 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:16:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:16:16 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:17:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:17:15 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:17:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:17:35 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:18:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:18:35 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:18:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:18:55 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:19:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:19:55 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:20:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:20:15 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:21:15 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:21:15 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:21:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:21:35 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:22:35 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:22:35 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 10:22:55 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 10:22:55 Critical (3) No Ranging Response received - T3 time-out
Apr 30 2018 12:59:30 Critical (3) Unicast Ranging Received Abort Response - initializing MAC
Apr 30 2018 12:59:30 Critical (3) No Ranging Response received - T3 time-out

How my channels looks since rebooting modem on Saturday:

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 33 357000000 Hz 7.5 dBmV 38.9 dB 10895 39181
2 Locked QAM 256 34 363000000 Hz 7.5 dBmV 40.3 dB 11437 38507
3 Locked QAM 256 35 369000000 Hz 7.6 dBmV 40.3 dB 11385 46118
4 Locked QAM 256 36 375000000 Hz 7.1 dBmV 38.9 dB 11265 41862
5 Locked QAM 256 37 381000000 Hz 7.3 dBmV 39.5 dB 1304 5218
6 Locked QAM 256 38 387000000 Hz 7.3 dBmV 39.5 dB 1319 5779
7 Locked QAM 256 41 405000000 Hz 7.8 dBmV 39.5 dB 844 4628
8 Locked QAM 256 42 411000000 Hz 7.5 dBmV 39.5 dB 756 4804
9 Locked QAM 256 43 417000000 Hz 7.5 dBmV 39.9 dB 796 5475
10 Locked QAM 256 44 423000000 Hz 7.5 dBmV 39.9 dB 839 5377
11 Locked QAM 256 45 429000000 Hz 7.5 dBmV 39.5 dB 636 4836
12 Locked QAM 256 46 435000000 Hz 7.8 dBmV 39.5 dB 669 5725
13 Locked QAM 256 1 783000000 Hz 7.4 dBmV 38.9 dB 4783 29972
14 Locked QAM 256 2 789000000 Hz 7.5 dBmV 38.9 dB 4436 28818
15 Locked QAM 256 3 795000000 Hz 7.5 dBmV 38.6 dB 5504 28346
16 Locked QAM 256 4 801000000 Hz 7.5 dBmV 38.9 dB 5723 31532
17 Locked QAM 256 9 831000000 Hz 7.0 dBmV 38.9 dB 3890 25350
18 Locked QAM 256 10 837000000 Hz 6.9 dBmV 38.6 dB 4556 26520
19 Locked QAM 256 11 843000000 Hz 6.6 dBmV 38.9 dB 4778 29628
20 Locked QAM 256 12 849000000 Hz 6.5 dBmV 38.6 dB 3668 28797
21 Locked QAM 256 17 879000000 Hz 5.0 dBmV 37.3 dB 4128 24069
22 Locked QAM 256 18 885000000 Hz 4.6 dBmV 37.3 dB 3692 19384
23 Locked QAM 256 19 891000000 Hz 4.6 dBmV 37.6 dB 3351 17097
24 Locked QAM 256 20 897000000 Hz 4.4 dBmV 37.3 dB 3947 22465
25 Locked QAM 256 21 903000000 Hz 3.7 dBmV 36.6 dB 64573 580782
26 Locked QAM 256 22 909000000 Hz 3.7 dBmV 37.3 dB 108673 1102444
27 Locked QAM 256 25 927000000 Hz 2.7 dBmV 36.6 dB 49575 362082
28 Locked QAM 256 26 933000000 Hz 2.9 dBmV 36.6 dB 3408 17718
29 Locked QAM 256 27 939000000 Hz 3.0 dBmV 36.3 dB 4024 22063
30 Locked QAM 256 28 945000000 Hz 2.7 dBmV 36.6 dB 3040 20574
31 Locked QAM 256 29 951000000 Hz 2.2 dBmV 36.3 dB 2940 20290
32 Locked QAM 256 30 957000000 Hz 2.0 dBmV 36.6 dB 2590 18241

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 2560 Ksym/sec 18400000 Hz 40.0 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 41.8 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 41.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 43.5 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV