Upload
My download is 350 plus all day but my upload during the day is below .5 up. We are supposed to be getting 35 up but don't even get anywhere close. Are cables are perfect and i have tried resting to ...
Forum Discussion
I'm sorry to hear you've been experiencing so many Internet problems. I did take a look from this end and I'm having trouble reaching the modem. It may help to try bypassing any cable spliters you have access to, checking all of the cable connections to ensure they're hand tight, or try testing the modem at a different outlet to see if that helps. Should none of that help we can see about getting a technician scheduled to assist further. Email us at cox.help@cox.com if you'd like further assistance with that.
-Chris
-Chris
I am in cotact with corporate so I HOPE to get SOME good news tomorrow but if history means anything all i expect is disappointment. My friend, a tech has already been to my house and CONFIRMED the issue is a tap which is in another street! 10 days! That ticket was open 10 days and nothing was done. It was only closed when i called to complain about the packet loss and upload speeds! And my internet not only did not change for the better but it got WORSE! I get timeouts at least 1 to 2 times per hour! I have pingplotter screenshots to prove it. My cox folder has about 50 images of timeouts over the course of 3 days!! But since you guys or even supervisors cant see notes on tickets and cant contact your supposed "techs" i am convinced they dont actually do anything and close tickets without actually fixing the problem. I will be submitting complaints to the BBB and FCC tomorrow if the person from corporate has no updates on this issue. This is an EMERGENCY situation. I CANT DO MY JOB WITH 0.00MBPS UPLOAD! monday will be the 3rd business day i cant work! My supervisor has to email the CFO of my company to let them know that i need access to an empty building to work because my internet is broken. Cox has already caused irreperable damage to my image in my workplace!
