Solved
Upload speeds drop <1mpbs constantly
For months now there are periods when my upload speeds drop down to 0.1-0.3mbps. During such time phone service becomes also unusable if needing to enter any phone menu driven digits, and any tv chan...
Forum Discussion
Yea, outages can be tricky. Many times outages can be associated to your area/node even if it's not the issue causing your problem. It's a pop up on the employee's screen when they enter the account or try to schedule a technician. I think there are ways to bypass it but it goes against training and the script that most fallow. Have you seen any techs in you area? If so, it might help to stop one and ask them. They would know a lot more then anyone you talk to over the phone. You can also try asking on Facebook or Nextdoor to see if the people around you are having the same issue and see if they have heard anything.
What's aggravating is on Monday I'd managed to get it escalated to a higher level over the phone and they actually set up an appointment for a tech. That then got canceled when the service temporarily was marked as resolved. Now I can't seem to get anyone to rescheduled.
Meanwhile it won't do much but at least they're on the clock after I contacted the FCC. I'm sure they get 1000s of these and ignore them but hopefully if enough people start complaining they'll step up their service. Especially seeing as I've noticed there's a large number of complaints on Reddit from people with a similar issue:
