Forum Discussion

RDB_LA's avatar
RDB_LA
New Contributor III
2 months ago
Solved

Upload speeds drop <1mpbs constantly

For months now there are periods when my upload speeds drop down to 0.1-0.3mbps. During such time phone service becomes also unusable if needing to enter any phone menu driven digits, and any tv chan...
upload speed
  • RDB_LA's avatar
    RDB_LA
    2 months ago

    What's aggravating is on Monday I'd managed to get it escalated to a higher level over the phone and they actually set up an appointment for a tech. That then got canceled when the service temporarily was marked as resolved. Now I can't seem to get anyone to rescheduled.

    Meanwhile it won't do much but at least they're on the clock after I contacted the FCC. I'm sure they get 1000s of these and ignore them but hopefully if enough people start complaining they'll step up their service. Especially seeing as I've noticed there's a large number of complaints on Reddit from people with a similar issue:

     

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago

Yea, outages can be tricky. Many times outages can be associated to your area/node even if it's not the issue causing your problem. It's a pop up on the employee's screen when they enter the account or try to schedule a technician. I think there are ways to bypass it but it goes against training and the script that most fallow. Have you seen any techs in you area? If so, it might help to stop one and ask them. They would know a lot more then anyone you talk to over the phone. You can also try asking on Facebook or Nextdoor to see if the people around you are having the same issue and see if they have heard anything.

 

RDB_LA's avatar
RDB_LA
New Contributor III
2 months ago

What's aggravating is on Monday I'd managed to get it escalated to a higher level over the phone and they actually set up an appointment for a tech. That then got canceled when the service temporarily was marked as resolved. Now I can't seem to get anyone to rescheduled.

Meanwhile it won't do much but at least they're on the clock after I contacted the FCC. I'm sure they get 1000s of these and ignore them but hopefully if enough people start complaining they'll step up their service. Especially seeing as I've noticed there's a large number of complaints on Reddit from people with a similar issue:

 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, there. I'm really sorry for the ongoing issue. If there's anything I can do to assist, email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I wouild be glad to assist you. 

  • RDB_LA's avatar
    RDB_LA
    New Contributor III
    2 months ago

    While the problem is ongoing contacting the FCC seems to do the trick. Within less than 24hrs Cox contacted me and at least there’s no a tech visit planned and a path to a possible solution. 

    I’d encourage every single person tired of getting the run around from Cox and getting sub par performance and service to start using this method. This makes sure you get local involvement rather than some call center.