Forum Discussion

Worm7774's avatar
Worm7774
New Contributor
5 years ago

Upload speed is being capped at 10mb/s??

I am paying $150 a month for 500mb down and now I'm stuck with 10mb/s upload? What nonsense is this? At a minimum it should be 35mb/s upload (should be more like 100mb/s personally). Stop treating your customers like ** Cox. $50 a month for unlimited is already too much and 1TB is not a high enough cap without it...and now you are gouging upload speeds too.

I want someone to fix this on my account. Tired of having to call, much easier with webcases, chats, or forums vs talking on the phone..

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    that's how they do it, was it explained to you? it was to to me & why i chose the 500 down.

  • mfritzlen's avatar
    mfritzlen
    New Contributor
    5 years ago

    Sure seems like it is.  I’m in IT and do a lot of data conversion which requires a lot of upload bandwidth.  I have Premier I think and have noticed now that I have to work out of the house that my uploads are really slow compared to downloads.

    • mfritzlen's avatar
      mfritzlen
      New Contributor
      5 years ago

      Speed tests are also showing an upload cap of 10 Mbps.  Download is 229 Mbps.  

    • ryanncv's avatar
      ryanncv
      New Contributor
      5 years ago

      Premier has been capped at 10 Mbps upload for years and has never been higher than that. It is a grandfathered tier and likely won't see any significant speed increases in the future.

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      300/30 is you best bet because gigablast isn't much more, if any increase in up speeds.

  • ryanncv's avatar
    ryanncv
    New Contributor
    5 years ago

    The only tiers that offer upload speeds above 10 Mbps are Ultimate Classic (300/30) and Gigablast (940/35). The new Ultimate tier has a faster download speed (500) but slower upload speed (10). If you want a higher upload speed, you will have to call and plead your case to be switched to Ultimate Classic or bite the bullet and upgrade to Gigablast.

    www.cox.com/.../speeds-and-data-plans.html