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Did essential get upgraded to 500 mbps? Last night it was 250+. I had a maintaince period from 12 to 6am and a note about an upgrade. My account still says 250.
Forum Discussion
Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
Do my upstream power levels look to high to you? They used to stay around 45 dbmv but over the past 3 weeks have been going up.
Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 52.0 dBmV 2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 53.0 dBmV 3 3 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 51.0 dBmV 4 4 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 51.0 dBmV Do you have any splitters in the house? Looks like noise on the upstream. Have you noticed your upstream frequency has changed since seeing the higher power level?
becky Can you comment on the recent upgrade to Preferred 500/50Mbps in some areas? I hear the service won't be called Preferred anymore?
- Howdy WMO, I haven't heard anything about changes to the Preferred Internet tier. You might be referring to the high-split trials we're running. High-splits will allow us to offer higher upload speeds. -Becky, Cox Support Forums Moderator
Seems it is happening in Phoenix and Louisiana. See thread here. I bet it will be announced in a week or two.
