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JeffinLouisiana's avatar
JeffinLouisiana
Contributor
3 years ago
Solved

Upgrade

Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.
  • Becky's avatar
    Becky
    3 years ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator
3 years ago
Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
  • JeffinLouisiana's avatar
    JeffinLouisiana
    Contributor
    3 years ago

    Do my upstream power levels look to high to you?  They used to stay around 45 dbmv but over the past 3 weeks have been going up.

    Channel Channel ID Lock Status US Channel Type Frequency Width Power
    1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 52.0 dBmV
    2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 53.0 dBmV
    3 3 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 51.0 dBmV
    4 4 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 51.0 dBmV



    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      2 years ago

      Do you have any splitters in the house? Looks like noise on the upstream. Have you noticed your upstream frequency has changed since seeing the higher power level?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 years ago

    becky Can you comment on the recent upgrade to Preferred 500/50Mbps in some areas? I hear the service won't be called Preferred anymore?

    • Becky's avatar
      Becky
      Moderator
      2 years ago
      Howdy WMO, I haven't heard anything about changes to the Preferred Internet tier. You might be referring to the high-split trials we're running. High-splits will allow us to offer higher upload speeds. -Becky, Cox Support Forums Moderator
      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 years ago

        Seems it is happening in Phoenix and Louisiana. See thread here. I bet it will be announced in a week or two.