I'm also in the 92071 area code and I have the exact same problem. I also had a technician come out last year in August who also detected packet loss and submitted a ticket for repairs in the plant for the area. My internet had finally stabilized for a while but the same problem has come back now and the internet constantly drops.
I'll see if the technician appointment fixes anything in case before I switch. Thanks for the information.
I had a tech out yesterday after 31 emails finally, but he said my cable box seemed fine and that he thinks it's the cables in my apartment, but he can't drill and check because it's an apartment! I asked about the node and how for the San Diego area this has been a widespread problem of jitter latency and packet loss. He said hed request for a tech to be sent out to check the node, but I have yet to receive any communication whatsoever about an update on that. If this continues for one more week (I've lasted 6 months) I'll be switch to T-Mobile like others have here.
I just removed the amplifier and the issue still persist, the internet keeps constantly disconnecting. I get kicked out of my class zoom meetings all the time and my parents use voip to work and the customers can not hear her due to the packet loss.
