Forum Discussion

Michelle-O's avatar
Michelle-O
New Contributor
5 years ago

Upcoming Outage Email

Hi, I just got the outage email that there will be some kind of upgrade coming in two weeks. I'm concerned about the time of day they plan this for - I have five people online all day = three kids in...
Allan's avatar
Allan
Moderator
5 years ago
Hello, I can certainly understand your frustration with service related outages. You should receive multiple notifications on when the outage will take place. I can say that our techs are working on limiting the outages to a 30 min - 4 hour window. Door hanger notifications that will include the expected times should be delivered to all affected homes within 2 days of the outage. Postcards and further emails will also be used to deliver additional details. -Allan, Cox Support Forums Moderator.
  • HaraInAZ's avatar
    HaraInAZ
    New Contributor
    5 years ago

    I received a door hanger today and an email yesterday.  It doesn’t state a start time.  

    • MichaelJ's avatar
      MichaelJ
      Moderator
      5 years ago
      HarainAZ, we’ll make sure to give you plenty of notice before we begin so you can prepare.

      Thank you,

      Mike J.
      Cox Support Forums Moderator