Forum Discussion

alawler27's avatar
alawler27
New Contributor
2 years ago

Unable to Open Live Chat

I'm currently unable to open any live chat windows. When I try to start a live chat to modify my current services, no chat window opens. This is the case on the Manage Services page as well as the Co...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    Have you tried from a different computer or a phone? Do you have a Antivirus or anything that is blocking cookies? I just tried and I could open chat, so it is not a outage. If you can't get chat to work, try one of these other contact methods.

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

Have you tried from a different computer or a phone? Do you have a Antivirus or anything that is blocking cookies? I just tried and I could open chat, so it is not a outage. If you can't get chat to work, try one of these other contact methods.

alawler27's avatar
alawler27
New Contributor
2 years ago

Looks like all the important domains were getting blocked by my pi.hole (which I had considered but hadn't checked yet). I was pretty sure that I had used the chat features with the pi.hole enabled, but there must have been an update since then.

Once I whitelisted a few domains everything seemed to work without issue. Guess I was tripping myself over my own feet.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    no problem. That's why we help each other.