Hi Ramesh123, my suggestion is to contact us through Facebook, Twitter @coxhelp, or email: cox.help@cox.com for troubleshooting with a tech (please include a link to this post).
You may also chat live with an online tech support rep 24/7:
www.cox.com/.../contactus.html scroll down to/click on Let's chat or contact us at 1-800-234-3993 24/7 technical support. We would be able to obtain information from your area and equipment and be better able to assist you. The forum's members are not able to access such information.
Thank you,
Mike J.
Cox Support Forums Moderator
