Forum Discussion

susan15mk's avatar
susan15mk
New Contributor
8 months ago

Unable to dispute unauthorized charge on Cox billing statement.

On 03/12/2024 I reviewed my Cox billing statement for March 2024 and discovered an unauthorized charge on my Cox monthly billing statement. There is a monthly $10 charge for Premium Support Cox Compl...
Shaun_A's avatar
Shaun_A
Moderator
8 months ago

Hello there. I am sorry for the billing issues you are experiencing. We definitely want to ensure that our billing and statements are as accurate as possible with the appropriate services you are subscribed to. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.

  • susan15mk's avatar
    susan15mk
    New Contributor
    8 months ago

    Thank you for contacting me about this issue. Please see my reply above with further information.