Forum Discussion

Marian_lazo's avatar
Marian_lazo
New Contributor
6 years ago

Tv and internet issues for the last month.

For over a month now our tv works for a little bit then will tell us that we need to tighten our cables which may fix the problem. Of course this does not fix the problem and then I reboot only to either have it work for a little while before same issue. I have replaced the box recently and had a technician come out and said the cable is fine so I am not sure what to do next. As well to be expected with the cable having issues the internet is also going in and out couple times a day. I just bought a new modem/router for around 400$ so I know its not my equipment. I am starting to think that the service that I have a contract for is going to continually be a problem. Any ideas or if anyone from cox can help that would be great.

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    Hello. Since you are experiencing issues with the service after a tech has come out, I recommend that we take a closer look. Please send us an email with your full name and address to cox.help@cox.com. Thanks. -Allan. Cox Support Forums Moderator.