Forum Discussion

ServiceTag's avatar
ServiceTag
New Contributor
3 years ago

Total email nightmare - need some expert's help please!


Out of blue my 4,000 emails from my Cox email IMAP account (Inbox only) end up in my wife's Cox email account Inbox!? Spent 2 days on the phone with Cox (all levels including Tier 2) Tech Support  and nobody knows how to get them back!!! Forwarding is out of question since allows to move only 8 emails at the time. The Full Recovery backup would get me all emails back to my Thunderbird client email account however they will disappear after syncing to Cox server...
Any hope to fix this mess?

  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    @ServiceTag,

    I am truly sorry to hear about the trouble you've had with your email. If you want us to take a look into that for you, we ask that you email us at Cox.help@cox.com with your service address and a link to this forum thread.

    David
    Cox Support Forum Moderator
    • ServiceTag's avatar
      ServiceTag
      New Contributor
      3 years ago

      Thank you for your response. I just sent email to cox.help@cox.com. all needed info included.

      Hopefully will hear from you soon.

      Thank you.